FAQ

How long will it take for my order to ship?

All packages are shipped via Canada Post regular parcel service. Average shipping time is 5 –7 business days.

How much is shipping?

Canada

Orders below $150: $15 flat rate

Orders over $150: Free expedited shipping across Canada.

US

We offer a flat rate shipping fee of $20 across the continental USA.

Please email to 1topazjewelry@gmail.com to request expedited shipping

Where is my order?

Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity. You can also log into your account at any time and select “My Orders” to review your order status.

What is your exchange policy?

COVID-19 PLEASE NOTE:
AT THIS TIME WE WILL NOT BE ACCEPTING ANY INCOMING PACKAGES OR EXCHANGES DUE TO OUR RETAIL STORE BEING CLOSED

online shopping can be tricky and we get it! we’re sorry to hear that it’s not the right fit, but as long as your pieces have not been worn or damaged you are able to exchange them within 14 days of receiving your order. please note, after 14 days we no longer accept exchanges. shipping fees are non-refundable.

  • final sale: some of our pieces are final sale. unfortunately, we are unable to issue refunds and exchanges on earrings and sale items. 

How do I take care of my jewelry?

A little love goes a long way! When not wearing your jewelry, be sure to store it in the box it came in. This helps prevent scratching and maintains colour for vermeil and silver pieces. Always remove your jewelry when applying scents, lotions and sprays - or even better, always put your jewelry on last before heading out the door. For more detailed material-specific care instructions, be sure to review our product care page.

Do you offer gift cards?

We do! We offer digital gift cards. Select “Gift Cards” under the Shop section and select your preferred value. gift cards are non-refundable.