Shipping + Exchanges

Please Note: Due to COVID-19 there will most likely be a slight delay in shipping times. Please understand that this is out of our control.

Customer satisfaction is extremely important to us. Simply put, if you're not satisfied, neither are we.

Most orders are shipped out within 1 to 7 business days from time of order. 

Domestic shipping within Canada

All packages are shipped via Canada Post. The average shipping time is 5-7 business days, depending on the destination.

We are pleased to offer free expedited shipping on all orders over $150 across Canada.

For orders under $150 we offer a flat rate of $15

For shipments within Canada, individual provincial taxes will be applied at time of checkout.

Please email to 1topazjewelry@gmail.com to request expedited shipping. Additional shipping charges may apply.

All shipping costs for repairs or exchange are the responsibility of the customer.

Shipping to the Continental USA

All packages are shipped via Canada Post Expedited Parcel service. Average shipping time is 5-7 days, depending on the destination.

We offer a flat rate shipping fee of $20 across USA

Duties and taxes may apply to your purchase. These are the responsibility of the customer and will be due on delivery and paid to carrier.

All shipping costs for exchange or repairs are the responsibility of the customer.

Exchange Policy
Online shopping can be tricky and we get it! we’re sorry to hear that it’s not the right fit, but as long as your pieces have not been worn or damaged you are able to exchange them within 14 days of receiving your order. Please note, after 14 days we no longer accept exchanges. Shipping fees are non-refundable.
final sale: some of our pieces are final sale. unfortunately, we are unable to issue exchanges on earrings and sale items.